1. The service

CaprikaOS is a CRM and marketing platform for real estate professionals: contact and transaction management, websites, e-signature, communications (email, SMS, voice), AI assistants, and related tools. Features may change as the platform evolves.

2. Accounts & teams

You must provide accurate information and keep credentials secure. Account holders are responsible for the actions of team members they invite. Seats and usage are governed by your plan.

3. Your data

You own your CRM data. You grant us the limited rights needed to host, process, and display it to run the service. You can export your data at any time; on termination we make an export available before deletion per our retention schedule. Our handling of personal data is described in the Privacy Policy.

4. Communications compliance

You are responsible for the outreach you send through CaprikaOS. You represent that you have the required consent for your calls, texts, and emails and that your use complies with applicable law and rules — including TCPA, CAN-SPAM, Do-Not-Call registries, carrier messaging policies (including A2P/10DLC), and your MLS, association, and brokerage rules. AI calling and texting features act on your instructions and under your supervision.

5. AI features

AI-generated content (drafts, summaries, call handling, valuations) can be wrong or incomplete. Review AI output before relying on it or sending it to a client. AI output is not legal, financial, or professional advice.

6. Acceptable use

No unlawful use, spam, harassment, infringement, attempts to breach security or others' tenant data, reselling without agreement, or interference with the service. We may suspend accounts that put the platform or other customers at risk.

7. Billing

Paid plans bill in advance on a recurring basis; metered usage (e.g., SMS, AI, print fulfillment) bills per your plan's rates. Charges are non-refundable except where required by law or stated otherwise. We may change pricing with reasonable notice before your next term.

8. Third-party services

Integrations (Google, Twilio, Stripe, MLS/IDX feeds, print vendors, etc.) are subject to their own terms. We are not responsible for third-party services, and their availability may affect dependent features.

9. Termination

You may cancel at any time, effective at the end of the billing period. We may suspend or terminate for material breach. Sections that by nature survive (data export/retention, disclaimers, liability limits) survive termination.

10. Disclaimers & liability

The service is provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by law, our aggregate liability arising out of the service is limited to the amounts you paid us in the twelve months before the claim, and neither party is liable for indirect, incidental, or consequential damages.

11. General

These terms are governed by the laws of the State of Maryland, USA, excluding conflict-of-law rules. If any provision is unenforceable, the rest remain in effect. We may update these terms; material changes will be posted here with an updated effective date, and continued use constitutes acceptance. Questions: support@caprikaos.com.